Refund and Returns Policy

Overview

Thank you for shopping and interesting with our brand Beettlamp at www.beettlamp.com

You can return a non-personalized product for up to 30 days from the date you purchased it.

If the refund request is made outside of the 30 days from date or purchase,Beettlamp cannot provide a refund.

Personalized or custom orders cannot be refunded and please note there is a 30% restocking fee for all returns/cancellations which is taken from the refunded value.

Beettlamp does not refund/pay original or return shipping costs.

Refunds will only be given out after the product that is being returned makes it back to us.

Once we are in possession of the returned item, a refund will be issued out in line with our policies.

If a lamp is returned damaged i.e scratches, cracks, not functioning, Beettlamp reserves the right to deduct refunded value to cover the existing damage.

We recommend shipping via Priority mail to insure your mail if it gets lost or damaged while in transit.

Beettlamp will not accept returns/issue refunds due to any “missing items” if more than 2 days have passed since delivery of the package.

Why do we charge a restocking fee?

While we regret the need to charge restocking fees on items that are returned to us, the costs of packing and shipping the item are real.

While we could increase our prices, on all of our items, to cover these costs on the ones that are returned, as some sellers do, we choose to keep our prices as low as

possible and only recover the cost of returns from those items that are actually returned.

While we understand your disappointment with being charged a restocking fee for this return, we also understand that maintaining

the most competitive price possible benefits the vast majority of our buyers and is possibly the reason you chose to purchase this item from us in the first place.

Again we apologize for your disappointment but hope you understand the need for the fee.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shineskyinternational@beettlamp.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shineskyinternational@beettlamp.com

Shipping returns

To return your product, you should mail your product to: Shenzhen China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.